We get asked a lot of questions, about all sorts of things! To save you some time in ringing or emailing us for a response, we've compiled an FAQ (Frequently Asked Questions) below.

Support

Q: Who will look after me and my laptop once I have bought it ?

A: Metabox laptops are covered by 100% Australian support. You will never be shuffled off to an overseas call centre with long delays - You will speak to Technicians who actually work on, and know the laptops - not just people hired to run through scripted support responses to frequently asked questions! Brands such as ASUS, Toshiba, HP laptops are covered in Australia by third party support companies who offer both onsite, and pickup and deliver services as well as telephone support via the Asus support contact number.

Shipping

Q: How long will it take to get my laptop ?

A: We endeavor to build and deliver all our custom-configured Metabox and Asus laptops within 3-5 working days, to all locations around Australia. Of course, custom built orders are subject to all your requested components being in stock. We utilise Australian Air Express, DHL and other locally based courier companies such as Startrack Express and Courier Metro. When your order ships, we will supply your Consignment note ID, this can be tracked via the web, or by phone, depending on the courier. Occasionally, delays can occur due to reasons beyond our control.


Urgent orders


Q: Help! I need this laptop ASAP! Do you do urgent orders?

A: Just contact us by email or phone with the date you need it by. We'll contact our suppliers with your situation and get back to you with an answer. In many cases we will be able to meet your deadlines if all components are in stock.

Payment


Q: How do I pay for my order?

A: We accept Credit Cards (Visa, Mastercard, Amex) direct bank transfer or cheques/money orders. Once you have placed your order online we will issue you an invoice via email. Attached to this invoice are instructions on how to complete payment. If you have chosen EFT (or bank transfer) you will be provided with our bank account details. If you have chosen credit card, you will be provided with a "Credit Card Authority Form". You will need to fill this in, sign it and fax it back to us for processing. There is a 1.5% Bank charge for a credit card transaction.


Salary Sacrifice


Q: My work is requesting a receipt before they will reimburse me. Are you able to supply me with a Salary Sacrifice receipt?

A: Absolutely. Once you have placed your order online we will issue you an invoice via email for Salary Sacrifice purposes. If you would like this invoice to name a company or someone other than yourself, just note this in the field marked "special" when you place the order.


Bulk Purchases


Q: Are you able to provide a discount for multiple purchases?

A: Yes, we can usually negotiate a better price for three or more machines in one order.


Other products


Q: Do you offer other brands of LCD monitors or mice and docking stations etc?

A: Yes, we have access to an enormous range of products from most brands across the whole IT range. Our focus however is on hi-tech laptops on this website - plain and simple. If there is an item you particularly wish to get with your laptop purchase, just send us an email or call and we'll get the best price for you.


Students


Q: I am just curious to know if you do student discounts ?

A: Our online prices are heavily discounted. We'd love to discount even more especially for students but we can't, as our suppliers don't offer special student discounts either.


Warranty


Q: I live in Melbourne so how would a Metabox warrantee claim work?

A: Metabox warranty commitments are the most comprehensive and customer centred agreements available. When you contact ITC, you will not be waiting 30 minutes to speak to a warranty personnel and that personnel will not be a scripted phone operator but rather a knowledgeable, well equipped technician who is trained solely in the field of notebook technology. If your Metabox notebook fails, do not bother with having to drive all the way to a service centre. ITC, in association with DHL, will have your notebook picked up (typically on the same day your warranty claim is made) and returned overnight to the nearest ITC repair centre for prompt repair based on our Guaranteed Repair Time commitment.

Platinum Service Warranty
Silver Service Warranty
International Travellers Warranty


Price match


100% WATERTIGHT BEST PRICE GUARANTEE


We undertake to beat any price for an identical notebook at the identical specification - if you see the icon on the order form, this guarantee applies with the following provisions: The laptop must be named identically, be sold by an Australian Retailer with an ABN, the notebook can not sold by a supplier in an E-Bay Auction, and all specifications must be identical, and the notebook must be in stock and available for delivery with the competitor. We will not price match any notebooks that are named differently in any way, we will not price match dealers not based in Australia, we will not beat quotes that can not be confirmed with dealers as being authentic. You must supply a quote in the supplier's original format with all suppliers contact information included for us to undertake to beat it.
Competitor's Price must include their delivery charge. In any price matches given, we reserve the right to withdraw all 'Free' items offered with any notebook. P4laptops.com.au reserves the right to refuse a price match if the item being price matched is not able to be verified as being identical.



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